Tailored service plans for your Volvo

Volvo Terms and Conditions

1. Introduction This document sets out the terms and conditions relating to the purchase of a Volvo Service Plan (Volvo Service Plan). Volvo Service Plan is provided by Volvo Car Australia Pty Ltd ABN: 18 004 830 611 (Volvo). Volvo Service Plan may be purchased from participating Australian Volvo dealers (Participating Volvo Dealers) for eligible Volvo vehicles up to 12 months from the first date of vehicle registration in Australia (or, in the case of an unregistered vehicle, up to 12 months from the date of delivery to the first purchaser), subject always to the relevant vehicle not having had its first service performed at the first service interval identified on the Volvo Service Plan Certificate (VSP Certificate). Volvo Service Plan applies only in respect of the vehicle identified on the VSP Certificate issued at the point of sale of Volvo Service Plan (the Vehicle). Volvo Service Plan is transferable upon the sale of the Vehicle. A Vehicle’s entitlement to Volvo Service Plan will be recorded in Volvo’s electronic files relating to the Vehicle.

2. Eligibility period Volvo’s obligations under Volvo Service Plan commence on the date set out in the VSP Certificate for the Vehicle and shall continue until the closing date or closing kilometres, whichever occurs first, as specified on the VSP Certificate for the Vehicle (Eligibility Period). For the avoidance of any doubt, the Eligibility Period commences from the date the Vehicle was first registered in Australia. Your right to redeem Volvo Service Plan cover for the Vehicle expires immediately upon expiry of the Eligibility Period. Refunds are under no circumstances payable in the case that you do not redeem Volvo Service Plan within the Eligibility Period or where you are unable to redeem the Volvo Service Plan cover for the Vehicle for any reason, including (without limitation) in circumstances where the Vehicle is damaged beyond repair during the Eligibility Period.

3. Coverage – inclusions At the service intervals indicated on the VSP Certificate (Service Intervals), you will be entitled to arrange for a Participating Volvo Dealer to carry out the following scheduled service work in relation to the Vehicle during the Eligibility Period:

(a) the service work set out in the VSP Certificate for each of the Service Intervals, including the supply or replacement of necessary parts and lubricants; and
(b) such preventable treatment as Volvo considers necessary. The cost of parts and labour for all recommended oil services and inspections as set out in the VSP Certificate covered. Specifically, the following items are included within Volvo Service Plan:

• computer systems - carry out fault memory check using Volvo’s diagnostic system(s);
• oil change service including oil, parts and labour;
• service display – reset service indicators;
• performance of required software updates;
• performance of any service enhancement actions;
• check operation of all exterior lights for correct operation;
• carry out visual check of all brake components;
• check all interior, instrument and warning lamps for correct operation;
• check windscreen wiper blades for damage;
• check condition of all tyres, check tread depth, tyre pressures and adjust if required;
• carry out visual check of engine compartment;
• carry out under-body visual inspection for any damage;
• check all components for oil and fluid leaks;
• clean inside of windscreen in front of collision warning camera if fitted
• check function and condition of seat belts
• front suspension and steering check for wear
• rear suspension check for wear
• carry out quality check and road test; and
• update service label with next service date and kilometres Volvo’s obligations under Volvo Service Plan are conditional upon the maintenance by you of an accurate record of the distance travelled by the Vehicle and production of such record to Volvo when required. Any labour, items and servicing additional to that referred to above will not be covered in Volvo Service Plan.